Certified Knowledge Manager Training
19 – 23 April 2010
Merian Hotel, Basel, Switzerland

Instructors
Pavel Kraus, President, Swiss Knowledge Management Forum and Partner, aht'intermediation
Beat Knechtli, Director, Chief Knowledge Officer, PricewaterhouseCoopers (PwC) Zurich
Michael Wyrsch, Vice President and Leader Knowledge Management Competence Center, Credit Suisse
Stephan Bohr, Global Knowledge Management Leader Advisory (EMEA), PricewaterhouseCoopers (PwC)
Barry Hardy, PhD, Director, Community of Practice & Research Activities, Douglas Connect
Douglas Weidner, President, International Knowledge Management Institute

Topics
Knowledge Management (KM) Concepts, KM Practices, Business Case, Strategy, Program Planning, KM Frameworks
KM & Organisational Culture & Development, Change Management for KM Programs, Leadership and Competencies for KM
Knowledge Assessment, Metrics, Enterprise Knowledge Management, Process-oriented Knowledge Management, Knowledge Mapping
Benchmarking, Expertise Location, Search, Personal Knowledge Management, Web 2.0, Communities, Collaboration

Please download the brochure for the CKM program located at http://douglasconnect.com/files/KMTrainingBrochure.PDF for further details.

About the Certified Knowledge Manager (CKM™) Program
Douglas Connect partners with KM Institute™ to provide world class knowledge management training for all levels within an organisation, ranging from basic primers for knowledge workers, through to the most comprehensive certification courses for those managers expecting to initiate or lead a KM program.

We offer a public CKM course in Basel, Switzerland which attracts managers worldwide, and custom in-house training for organisations who need several people to be trained simultaneously.

We also call on our specialist understanding of the pharmaceutical, life science and healthcare industries to offer KM training that focuses on the unique needs of these sectors.

KM Institute's knowledge management training programs are the de facto standard worldwide today because they focus on the practical application of KM techniques. KM Institute is also the only organisation offering a standard curriculum in the Americas, Asia, Australia, Middle East and Europe. This makes it invaluable to global organisations who can rest assured that their knowledge workers get the same training and resources, wherever they are located.

KM Institute is also known as the International Knowledge Management Institute, and is headed by Douglas Weidner, one of the pioneering KM practitioners, and the creator of this curriculum, which is now used extensively in government agencies, global non-profit organisations, and companies.

The Certified Knowledge Manager (CKM™) training program consists of a full 5-day learning workshop with instructor-led activities, dynamic interaction among students and the equivalent to eight day's further training with blended supporting learning materials, resources and activities available prior and after the workshop week. The CKM training has been used to train top managers from over 500 organisations worldwide since 2001.

The CKM certification is part of the requirement towards Masters CKM status, faculty status, etc.

Who should attend?
Managers and team leaders in a position to apply best knowledge management practices and initiatives in their organisation including senior and middle-management, knowledge managers, HR managers, IT professionals, MBAs, independent consultants, R&D managers, marketing and product managers.

Program Topics
KM Terms, Models, Metaphors, Knowledge Definitions and Attributes, Knowledge Episodes & Processes, KM Endgame, KM Theory and Models, KM Universe Model, KM Rationale & Case Studies, Interactive Knowledge Café, Full Life Cycle KM Methodology, KM Body of Knowledge (KMBOK™), Managing KM Initiatives, Strategy & Planning, Knowledge Audits and Mapping, Change Management Planning, KM Sciences, Business Taxonomies, Social Nets, Learning Theory, Complex Adaptive Systems, KM Metrics, Storytelling, Communities, Knowledge Repositories, Benchmarking, Collaborative Technologies, Personal KM, Knowledge Mapping Methodology, KM Initiative Planning & Management, KM Investment Analysis (ROI), Intellectual Capital, Innovation Techniques, Disruptive Technologies, KM Performance Measurement, KM Case Studies & Analysis.

Program news and announcements are posted on the Ferryman Blog located at http://barryhardy.blogs.com/theferryman/km_institute/
and on the KM Institute website:
http://www.kminstitute.org/

Workshops tailored to a group in your own organisation at a date and location of your choice may also be arranged on request.

Please contact Dr. Barry Hardy, +41 61 851 0170, barry.hardy [at] douglasconnect.com to discuss your specific requirements.